Error code: Not Authenticated

This error code pops up when trying to back up your data. If you have run into this error, close your game and re-open. From there, your gam...

Notifications not working

Even when set, some notifications are not showing up, particularly on Android. Please update your game to 1.23 and let us know if you c...

Google Play account linking not working

Some accounts are having trouble linking their game through Google Play. Our team are aware of this issue and investigating. While we a...

Stuck on privacy screen

Some users get stuck on the privacy screen after playing the game for a bit. This usually happens when your phone is out of space. Please tr...

Privacy policy pop up

Sometimes the privacy pop up will show on screen briefly on game launch, but you will not be able to interact with it. This is a known issue...

Missing Pathword items

If you’re missing items from any Pathwords. please update your game to the latest version and then reach out to our support team to via the ...

No access to the in-game shop for some Android players

If you are playing on version 1.15.12, this is an older testing version of the game that has since been discontinued. Please search your Pla...

I’m trying to scroll the inventory menu but keep selecting items in my rooms instead

This is a known issue that our team hopes to fix in a future update! For the moment try zooming in or out of the room, or panning to a spot ...

Blank Dialogue Boxes after updating to 1.26

Some players have experienced blank dialogue boxes in some interactions with Fern and Luna after updating to 1.26 or above.This issue has no...