How do I access the post office?

To access the Post Office, press on the map icon on the main game screen.   Then press on the post office location in the Woodlan...

How can I check my mailbox?

To access the Post Office, press on the map icon on the main game screen. Then press the Post Office building in the Woodlands.In the post o...

Can I send a message to a friend?

At the moment, letters can only be sent to strangers in the game. Sending letters to friends is a requested feature we’d love to incorporate...

Who gets the letters sent in the game?

The letters sent in the post office are sent to random players in the game. Please keep in mind that real people will be reading your letter...

How do I report an inappropriate letter?

Letters are sent by other players and are moderated by our staff before getting sent. While precautions are in place, some letters may get t...

Who reads the letters I’ve sent?

Letters go to a random stranger in the game. Please do not include any personal information in your letters. All letters are moderated befor...

Can I save the letters I’ve been sent?

There isn’t a way to save letters within the game at this time. If you’d like to keep a letter, we’d recommend taking a screenshot of it!

Can I respond to letters I’ve gotten?

Letters are from random members of the community and are anonymous. At this time, there’s no way to respond directly to the sender of a lett...

Can I see who’s sent me letters?

Letters received are from random members of the community. They’re anonymous, so you won’t be able to see who has sent you a letter.

How many letter types can I pick?

You can pick up to three types of letters that you'd like to receive.   You can change categories at any time, but doing so too ma...

How many letters can I send per day?

You can send 5 letters per day.

How many times a day can you receive a letter?

You can receive a letter once per day.

I don't want to receive letters, how can I close my mailbox?

To close your mailbox, navigate to the post office by pressing on the left postcard under the windowsill on the main game screen. From here,...

I’m not receiving any mail after updating my game, what happened?

We're aware of an issue in version 1.22.1 where some players have not been receiving mail even if their mailbox is open and categories have ...